Refund policy

At TRULY MAISON, every piece is released with intention and produced in limited quantities. For that reason, all sales are final.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly arrange an exchange where possible.

To be eligible, items must be unworn, unwashed, and returned with all original tags attached.

Due to hygiene considerations, underwear and jockstraps are final sale and cannot be returned or exchanged.

Many of our collections are produced in limited runs or offered as pre-orders. As a result, replacement sizes or styles cannot always be guaranteed. If an exchange cannot be fulfilled, store credit will be issued for the value of the item.

To request an exchange, please contact our customer care team with your order number and a brief description of the issue.